Careers

If you’re for real, we want you.

Since 2005, we’ve been building an online world where people always know who they can trust. If you’re a seasoned technology industry expert, join us in our quest for visionary products and services.

Current Openings

Tier 1 – Production Support Representative

Location: San Jose, CA

ThreatMetrix is looking for a Tier 1 – Production Support Representative with a proven track record for proactively addressing customer questions, identifying their issues, and providing solutions. The candidate should be customer focused with an ability to follow prescribed workflows and processes when answering customer questions. The candidate must also be able to discern when issues should be escalated.

This role is part of the 24 x 7 x 365 support team that is responsible for responding to customer’s initial questions and actively monitoring the service that ThreatMetrix provides. This position will be shift work to cover Friday through Sunday.

Qualifications

  • A minimum of 2 years previous customer support experience
  • Great customer facing skills (email and over the phone)
  • Ability to handle a wide variety of sometimes demanding and complex issues
  • Able to self-manage workload and handle rapidly changing priorities effectively
  • Capable of working within a global services organization
  • Must work constructively and efficiently with other organizations, for example, with operations/engineering where issues may require code changes and maintenance releases to the product.
  • Articulate communicator. Must have excellent written and verbal English communication skills
  • Ability to learn quickly, stick to tasked items, and work within a close team environment

Education

BA/BS, equivalent, pursuing or relevant industry experience

Additional skills and experience considered a bonus

  • Additional foreign languages
  • Understanding of general security and principles of web workflows

This position is located at our corporate headquarters in downtown San Jose, CA.

Email resume and cover letter to jobs@threatmetrix.com

Manager / Senior Manager of Marketing Programs

Location: San Jose, CA

ThreatMetrix is looking for an experienced Marketing Programs Manager (or Senior Manager) to produce our outbound marketing programs, including development and execution of email marketing campaigns and live webinars, management of our marketing database, tracking campaign results and monitoring lead flow. The role requires heavy use of both Marketo and GoToWebinar, along with strong communication skills for working across functional groups to deliver successful programs that drive revenue opportunities.

If you have experience in a programs marketing role and are ready to join a marketing team that has built a leadership position in cybercrime prevention, we’d like to hear from you.

Responsibilities

  • Execute B2B marketing programs that increase market awareness and drive demand across multiple industries
  • Utilize Marketo to create and implement marketing programs, including emails, landing pages and campaigns
  • Manage the marketing database including segmentation and data quality
  • Manage the webinar calendar, including securing presenters, promoting registration and running all prospect and customer-facing webinars
  • Track, monitor, analyze and optimize campaign performance
  • Post-program management and evaluation of webinars including: lead management, post-program follow-up and communication of results
  • Brief the sales team on marketing programs and provide the necessary tools to follow up as required
  • Ensure that marketing materials are leveraged across all online channels (video/slide sharing, social, web site, email, etc.) as appropriate
  • Consistently iterate and improve marketing and lead nurturing processes

Qualifications

  • 5-10 years of B2B demand generation experience, ideally from a software or cloud services company
  • Must have strong experience using marketing automation platforms such as Marketo, Eloqua, Pardot, or similar
  • Experience creating email campaigns, landing pages, web forms and related processes
  • Experience setting up, running and managing registrations for marketing webinars using GoToWebinar, WebEx or similar
  • Experience with database management, including list management, cleansing, de-duplication, data validation, segmentation, custom report creation and import and export of data
  • Advanced Excel skills including analytics and data management
  • Experience using Salesforce.com
  • Must have strong analytical skills with attention to detail
  • Track record of successfully managing multiple concurrent projects and consistently delivering on time
  • Ability to work independently and with a group, as well as the ability to work in a fast-paced environment
  • Excellent communication skills, both verbal and written

Education

BA/BS required

This is an opportunity to join a leader in the new and red-hot cybercrime prevention market. As a member of the ThreatMetrix team, you’ll develop skills to enrich your marketing career as we expand our product line and global market presence. Join the team and grow with us.

This position is located at our corporate headquarters in downtown San Jose, CA.

Email resume and cover letter to jobs@threatmetrix.com

Senior E-commerce Sales Executive

Location: New York, NY and San Jose, CA

The Candidate:

  • Has an outstanding track record of past success selling security, online fraud prevention or other business solutions into the retail/e-commerce vertical.
  • Has completed strategic selling or related training and thoroughly understand sales best practices.
  • Possesses strong prospect development skills and the ability to navigate large, complex organizations to identify and contact all relevant decision makers and influencers within different functional areas.

Qualifications

  • Four-year degree in business or related field
  • 5+ years of sales experience and a demonstrated track record of achieving and exceeding quota
  • Excellent oral and writing skills
  • Experience with security / online fraud-prevention or other relevant business solution sales
  • An energetic self-starter with a consultative sales approach who is pro-active in increasing sales revenue
  • Must be results-driven and be committed to creating new business opportunities
  • Expert at contacting executive-level prospects via phone, email and social networking to target new prospects and execute high-level business and technology discussions
  • Ability to articulate and demonstrate technical details to a technical audience
  • Strong work ethic and organizational skills
  • Working in start-up environment a big plus

Email resume and cover letter to salesjobs@threatmetrix.com

Senior Financial Services Sales Executive

Location: New York, NY

The Candidate:

  • Has an outstanding track record of past success selling security, online fraud prevention or other business solutions into the financial services vertical.
  • Has completed strategic selling or related training and thoroughly understand sales best practices.
  • Possesses strong prospect development skills and the ability to navigate large, complex organizations to identify and contact all relevant decision makers and influencers within different functional areas.

Qualifications

  • Four-year degree in business or related field
  • 5+ years of sales experience and a demonstrated track record of achieving and exceeding quota
  • Excellent oral and writing skills
  • Experience with security / online fraud-prevention or other relevant business solution sales
  • An energetic self-starter with a consultative sales approach who is pro-active in increasing sales revenue
  • Must be results-driven and be committed to creating new business opportunities
  • Expert at contacting executive-level prospects via phone, email and social networking to target new prospects and execute high-level business and technology discussions
  • Ability to articulate and demonstrate technical details to a technical audience
  • Strong work ethic and organizational skills
  • Working in start-up environment a big plus

Email resume and cover letter to salesjobs@threatmetrix.com