Fraud Report: ThreatMetrix NACHA Payments 2010 Survey
We surveyed 185 attendees who stopped by our booth at last week’s NACHA Payments 2010 Conference in Seattle to take their pulse on web fraud. Payments 2010 brings together payments industry professionals from Risk Management, Online Fraud Detection, Loss Prevention, Card Services, Retail Banking, Internet/Electronic/Mobile banking and more. Here are the Payments 2010 survey results with comments including relevant comparisons to the MRC 2010 conference survey results where we asked the same questions to 211 attendees.
Slightly more than four-fifths of the Payments 2010 respondents said they think stopping online fraudsters at their first attempt is more important than making it fast and easy for customers to transact online. The MRC 2010 conference attendees were about evenly split on this question.
Slightly more than half of the respondents said they are more at risk for collecting personally identifiable information than their customers are for providing it.
Respondents cited Account logins as their top requirement for fraud protection, followed closely by New account creation and CNP.
About thirty percent of the respondents said they needed all three types of fraud protection: new account origination, logins and card not present.
