TrustDefender Client Support


If you are a user of TrustDefender Client (formerly TrustDefender Pro) you can access our knowledgebase to view user guides and get answers to common questions. If you require further assistance, please call us on the numbers below. TrustDefender Client support is available 9am to 5pm, Monday through Friday excluding ThreatMetrix Holidays.


Please click on the button below the access the knowledgebase.

Call the or Email the TrustDefender Client Support Team

We have experienced support representatives located in your local region. Please refer to your local free-call number below or send us an email:

USA/Canada: 1-866-292-1755
Australia: 1-800-060-884
New Zealand: 0800 451 456
EMEA: 0-800-014-8968


Live Support

While speaking with one of our support representatives, you may be asked to begin a Live Support Session. This enables us to quickly and securely share your computer to assist in resolving any technical problems you may be experiencing. Please enter the 6 digit code provided to you by our support representative in the box below and then click the ‘Start Live Support’ button.


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TrustDefender Administrator Support


If you are an administrator of the TrustDefender suite of products for your organisation you can contact us via phone or email. The suite of products include: TrustDefender ID, TrustDefender Cloud, TrustDefender Mobile and TrustDefender Client as well as the ThreatMetrix Portal and Reporting Application.


Please click on the button below the access the knowledgebase.
Please use your existing ThreatMetrix Portal login credentials to access the Knowledgebase. If you have difficulties logging in please contact us using the support details on this page.

Call or Email the TrustDefender Administrative Support Team

USA/Canada Local: +1.408.200.5754
USA/Canada Toll-Free: +1.888.341.9377
EMEA Local: +31 (0) 20 8000 635

Portal Login Links

Use the buttons below to access the relevant customer portals.

TrustDefender ID, Cloud & Mobile: login

TrustDefender Client: login