December 14, 2017
December 13, 2017
December 11, 2017
For over 40 years, the Mark Travel Corporation has owned and managed several successful vacation brands, including their flagship, Funjet Vacations. Mark Travel is trusted by the world’s leading airlines and hoteliers to manage their vacation brands. With service to more than 1,100 destinations worldwide, Mark Travel and its vacation companies provide value, superb care and complete “end-to-end” experience for customers including Southwest Vacations, United Vacations, and Blue Sky tours.
As the world becomes increasingly connected, a rising number of travel reservations are booked through online platforms. However, there has also been a corresponding increase in payment fraud, costing the travel industry hundreds of millions of dollars each year. Loyalty points are also an attractive target for fraudsters due to lack of security. Small to midsize travel companies are especially vulnerable to attacks, as they typically conduct more business online and are not large or sophisticated enough to have robust automated fraud detection systems.
Mark Travel was looking for a fraud tool with the capability to completely customize their policy based on varying product requirements. They also wanted to add an additional layer of fraud review to bookings made from their call center and travel agents. Unfortunately, their current fraud solution for online bookings already left resources operating at full capacity, with nights and weekends dedicated to manual fraud reviews. Mark Travel needed a more effective and efficient approach to fraud review that had the ability to scale as necessary and didn’t cause friction for trusted users.
The best way to tackle complex, global cybercrime is using the power of a global shared network. The ThreatMetrix Digital Identity Network collects and processes global shared intelligence from millions of daily consumer interactions including logins, payments, and new account applications. Using this information, ThreatMetrix creates a unique digital identity for each user by analyzing the myriad connections between devices, locations, and anonymized personal information. Behavior that deviates from this trusted digital identity can be accurately identified in real time, alerting Mark Travel to potential fraud. Suspicious behavior can be detected and flagged for review, step-up authentication or rejection before a transaction is processed, creating a frictionless experience for trusted users.
The best way to tackle complex, global cybercrime is using the power of a global shared network.