ThreatMetrix Professional Services will expertly guide your team through the design, implementation, and ongoing optimization of your ThreatMetrix deployment. Whether it’s focused on fraud prevention, reducing customer friction, or a specific context-based authentication solution. Our specialists will help you safeguard your customers and workforce, providing a rapid and lasting return on your technology investment.

We offer a full suite of packaged services to meet your authentication and fraud management needs. Our online or onsite training services and individually-assigned technical account managers will help ensure that your staff is certified in the correct use of ThreatMetrix products—and up to date with current threats and how to respond to them.

For additional information contact us: sales@threatmetrix.com.

Plan, Train and Tune: Our Services

Whether your company is a small startup or a large enterprise, we offer a wide range of professional services packages that can be tailored to suit your business.

On-boarding (Setup and Activation)

Our team of experienced professionals will do more than help you get your system up and running. Our professional guidance will help you make informed decisions that can improve efficiency, effectiveness, and the entire end-user experience. They will also advise you on optimizing your organization’s policies and rules for specific applications.

Basic On-boarding PackageProfessional On-boarding PackageEnterprise On-boarding Package
  • Initial kickoff meeting and regular status calls
  • ThreatMetrix account setup
  • Basic training
  • Assistance with testing and validation of initial results
  • Coordinated transfer to your production and support staff
  • Up to 8 hours technical account manager access
  • Health check
  • Up to 100 hours of technical account manager access
  • Initial kickoff meeting and regular status calls
  • ThreatMetrix account setup
  • Basic and Advanced training
  • Assistance with testing and validation of initial results
  • Coordinated transfer to your production and support staff
  • Use Case Identification (additional API usage)
  • Project plan
  • Health check and rules optimization
  • Up to 200 hours of Technical Account Manager access
  • Initial kickoff meeting and regular status calls
  • ThreatMetrix account setup
  • Basic and Advanced training
  • Assistance with testing and validation of initial results
  • Coordinated transfer to your production and support staff
  • Use Case Identification (additional API usage)
  • Project plan
  • Support user acceptance testing
  • Qualitative analysis
  • Health check and rules optimization

Health Check

Designed for existing ThreatMetrix customers, the health check service involves an examination and review of your current installation, including:

Examination of key health indicatorsHigh-level review of policies and rulesUse case analysis

At the conclusion of the health check analysis, your ThreatMetrix representative will provide a written report including recommendations and procedures to improve the system.

Rules Optimization

A typical rules optimization engagement consists of the following steps:

  1. Review of existing deployment, including key health indicators and use case analysis
  2. Analysis of customer-provided ‘truth data’ (analysis of false positives and false negatives), and correlation with existing rules
  3. Report of findings, with recommendations for adjustments or additions to rules
  4. Follow-up review of changes made and improvements seen

Optimization services can be completed on a one-time basis as required, or scheduled each quarter.

Technical Account Manager

As your ultimate ThreatMetrix liaison and fraud specialist, your technical account manager will be with you every step of the way. In addition to the packages listed above, the technical account manager may also perform ad hoc, as-needed consultations in any areas you require, including:

  1. Strategic design discussions
  2. Preparation for or responses to audits
  3. Responses to new use case deployment

Professional Services Packages

Business needs and objectives are constantly evolving. Unfortunately, so are fraud and security risks. ThreatMetrix Professional Services can help you optimize your policies and rules, precisely tuning them to fulfill your current needs while navigating today’s threat landscape. Our service packages are tailored to suit your requirements:

Basic Service PackageProfessional Service PackageEnterprise Service Package
  • Annual rules optimization
  • Technical account manager for 8 hours
  • Semi-annual health check
  • Semi-annual rules optimization
  • Technical account manager for 25 hours
  • Quarterly health check
  • Quarterly rules optimization
  • Technical account manager for 100 hours

The ThreatMetrix Advantage

ThreatMetrix offers the broadest combination of context-based authentication and fraud prevention defenses available, all in a solution that does not burden your IT system or your users.

Rapid, Lightweight Deployment

The ThreatMetrix Cybercrime Protection Platform is a cloud-based solution which means you can quickly protect a broad range of transactions or applications without the need to add servers or additional infrastructure.

Up-to-Date Global Insight

Integration with the ThreatMetrix Digital Identity Network gives you constant access to global threat intelligence, including known botnets, global device behavior, and the identity of known fraudsters.

Real-Time Responsiveness

ThreatMetrix delivers real-time insight, so you can identify high-risk behavior or potential fraud before transactions are authorized.

Fraud and Security Protection Without Friction

The ThreatMetrix solution passively authenticates users as they transact, reducing friction associated with additional hardware tokens or step-up authentication procedures.

Mobile-Ready

Mobile transactions continue to rise and businesses must ensure their mobile platform is fully protected. ThreatMetrix Mobile is a lightweight SDK for Google Android and Apple iOS mobile devices. It can verify the integrity of your mobile application to ensure it hasn’t been modified or infected, and offers a host of other features to prevent mobile fraud.

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